Women Workwear Rentals: FAQ
We’re here to make things simple. Whether it’s your first rental or you’ve been with us for a while, we’ve got answers to the most common questions about sizing, shipping, care, and everything in between. If you don’t see your question here, reach out — we’re happy to help.
Rental Ordering and Availability
How does The Shattered Ceiling work?
You browse, you rent, you wear — it’s that simple. Just choose the item you need, select your rental period, and we’ll ship it straight to your door. When you’re done, send it back in the prepaid return bag. No dry cleaning, no hassle.
How do I choose the right size?
Each item has detailed sizing notes, and we can offer fit guidance. If you’re in between sizes or unsure, feel free to email us — we’ll help you choose the best fit for your body and your plans.
Can I reserve an item for a future date?
Yes! You can schedule your rental up to 90 days in advance. Just select your delivery date at checkout so your outfit arrives right when you need it.
How long can I keep my item for?
You can rent most items for 7 or 10 days. Need it longer? Reach out to us and we’ll do our best to accommodate extended rentals.
Do you offer gift cards?
Yes! Give the gift of confidence. Digital gift cards are available in multiple amounts and never expire.
Can I purchase an item I've rented?
Sometimes! If you fall in love with your rental and want to keep it, email us after your rental period and we’ll let you know if it’s available for purchase.
Shipping and Delivery
How long does shipping take?
Standard shipping typically takes 2–5 business days depending on your location. We recommend ordering in advance, especially during busy seasons.
Do you offer express delivery?
Yes — expedited shipping is available at checkout for an added fee. If you're in a pinch, just select the express option or contact us directly for urgent orders.
Can I change my delivery address after ordering?
If your order hasn’t shipped yet, yes — we can update the address. Send us an email as soon as possible and we’ll try our best to take care of it.
Do you ship internationally?
At this time, we only ship within the U.S. Stay tuned — we’re hoping to expand in the future.
Care and Cleaning
How are items cleaned between rentals?
All garments are professionally cleaned, steamed, and inspected after every rental. We follow high standards to ensure your pieces arrive fresh, spotless, and ready to wear.
Should I wash my items before sending them back?
Nope! We take care of all the cleaning so you don’t have to. Just send your items back in the return bag provided.
Can I alter, hem or tailor my items?
We don’t allow permanent alterations, but if you need to adjust the fit, feel free to use fashion tape. Just make sure to take them off before you send it back.
Returns, Exchanges, and Damage Policy
How do I return my rental?
We include a pre-labeled return bag with every order. When your rental period is up, just pack it up and drop it off at the shipping carrier.
Can I exchange my rental for a different size or style?
If there’s time and inventory available, yes. Reach out to us right away and we’ll walk you through your options.
What happens if I return an item late?
If your item is returned late, a daily late fee will apply. After 7 days, we’ll consider the item unreturned and charge the full retail value. If something comes up, just reach out — we’re happy to work with you whenever we can.
Are there extra fees for stains or wear and tear?
Minor wear and small removable stains are expected — we won’t charge you for normal use. For major damage, replacement fees may apply. (Don’t worry, we’re not out to nickel-and-dime anyone.)
What if I damage an item?
Reach out as soon as possible. We’ll assess the damage and let you know next steps. Most issues are fixable — we just ask that you’re honest with us.