Refund policy

Thank you for choosing The Shattered Ceiling. We strive to ensure your satisfaction with every purchase. Please review the following refund and return policy carefully.

1. Refunds: We offer refunds only on products that meet specific criteria. Refunds are applicable under the following circumstances:

a. Cancellation before Shipping: If you decide to cancel your order before it has been shipped, you are eligible for a full refund. Please contact our customer service team immediately to process the cancellation.

b. Product Unavailability: In the rare event that a product becomes unavailable after you have placed your order, we will issue a full refund promptly.

c. Product Defects: If you receive a defective product, please contact us within 48 hours of receiving your order. We will assess the issue and provide a refund or replacement, depending on availability.

2. Late Returns: Any items shipped back more than 48 hours after the booking date will be subject to a charge equivalent to the purchase price of the item.

3. No Refunds After Shipping: Once an order has been shipped, it is ineligible for a refund. We encourage customers to review their orders carefully before finalizing the purchase.

4. Contact Us: If you have any questions or concerns regarding our refund and return policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction.

The Shattered Ceiling 

Shop.theshatteredceiling@gmail.com

By proceeding with your purchase, you acknowledge that you have read and agreed to the terms outlined in this refund and return policy. We reserve the right to update or modify this policy at any time without prior notice